Video not displaying in video-hero section

[technase]

I have uploaded a video file in .mp4 format and it does't show in my video hero section. it shows just a blank section. 
any idea how to fix it ? 

store link: https://www.nutravalid.com/
theme name: minimog 

[BSSCommerce-B2B]

Hi @technase , 

I haved checked your website, I haven't seen the issue. 

I see your video was displayed as same as video in the link: https://cdn.shopify.com/videos/c/o/v/fbb140fd46e3429eba459e1549dbbe38.mp4

Can you kindly share the details of your problem (screenshot/ record) with us?

We will check it and suggest you a solution if possible.

It's my pleasure to assist you! 

[technase]

actually its not that video.. This is the link of the video that I have uploaded to this section and it isn't displaying https://cdn.shopify.com/videos/c/o/v/4287c09e6e3b4a7eaf4834e350fcce7f.mp4

[technase]

I can see it in the theme editor but its not visible on the website 

[BSSCommerce-B2B]

Hi @technase ,

It seems like you have the wrong video link as shown in the image.

The URL of the video you provided is different from the video currently on your storefront.

Please update the correct link to display the video.

<video src="https://cdn.shopify.com/videos/c/o/v/4287c09e6e3b4a7eaf4834e350fcce7f.mp4" playsinline muted loop></video>

When I change the right url link video in inspector view, your store video worked: 

You can refer to this post to recreate a video in the homepage banner.

https://community.shopify.com/c/shopify-design/refresh-theme-video-on-my-slider/m-p/2604720/highligh...

I hope these instructions will help you. If they are helpful, please give us likes and mark as the solution.

Have a nice day sir! 

[technase]

it does change the video but its the placeholder now. changing the video in the theme editor won't change the video.. 

[santiago007]

Hi! i have the same problem once i upload my store the video is not showing, how can i fix it

[santiago007]

same here!