Re: Video not displaying in video-hero section

Video not displaying in video-hero section

technase
Shopify Partner
191 1 44

I have uploaded a video file in .mp4 format and it does't show in my video hero section. it shows just a blank section. 
any idea how to fix it ? 

 

store link: https://www.nutravalid.com/
theme name: minimog 

technase
Replies 7 (7)

BSSCommerce-B2B
Shopify Partner
1954 562 561

Hi @technase , 

I haved checked your website, I haven't seen the issue. 

I see your video was displayed as same as video in the link: https://cdn.shopify.com/videos/c/o/v/fbb140fd46e3429eba459e1549dbbe38.mp4

Can you kindly share the details of your problem (screenshot/ record) with us?

We will check it and suggest you a solution if possible.

It's my pleasure to assist you! 

 

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technase
Shopify Partner
191 1 44

actually its not that video.. This is the link of the video that I have uploaded to this section and it isn't displaying https://cdn.shopify.com/videos/c/o/v/4287c09e6e3b4a7eaf4834e350fcce7f.mp4

technase
technase
Shopify Partner
191 1 44

I can see it in the theme editor but its not visible on the website 

technase
BSSCommerce-B2B
Shopify Partner
1954 562 561

Hi @technase ,

It seems like you have the wrong video link as shown in the image.

The URL of the video you provided is different from the video currently on your storefront.

 

BSSCommerceB2B_0-1722540411207.png

Please update the correct link to display the video.

 

<video src="https://cdn.shopify.com/videos/c/o/v/4287c09e6e3b4a7eaf4834e350fcce7f.mp4" playsinline muted loop></video>

 

When I change the right url link video in inspector view, your store video worked: 

BSSCommerceB2B_1-1722540596525.png

 

You can refer to this post to recreate a video in the homepage banner.

https://community.shopify.com/c/shopify-design/refresh-theme-video-on-my-slider/m-p/2604720/highligh...

 

I hope these instructions will help you. If they are helpful, please give us likes and mark as the solution.

Have a nice day sir! 

B2B Wholesale Solution: Streamline your B2B operation with advanced features like wholesale registration forms, custom pricing.


B2B Portal, Quote, Net 30: Speed up purchasing and streamline your quotation process with advanced features like quick order, request for quote.


B2B Lock Password Protect: Easily control access to pages, products, and pricing with robust features.


BSS Commerce - Full-service eCommerce Agency I Use Shopify for 1$ in the first month now

technase
Shopify Partner
191 1 44

it does change the video but its the placeholder now. changing the video in the theme editor won't change the video.. 

technase
santiago007
Visitor
2 0 0

Hi! i have the same problem once i upload my store the video is not showing, how can i fix it

 

santiago007
Visitor
2 0 0

same here!