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Video not working on iPhones with iOS 17.4.1

Video not working on iPhones with iOS 17.4.1

Gfp2024
Visitor
1 0 2

Since updating my iPhone to the latest iOS (17.4.1), the YouTube video link on my shopify store does not work. It just comes up with a black screen.  The only way to make it work is to physically change the position of the iPhone from vertical to horizontal. Or from horizontal to vertical.  Then the link plays fine.  Any others people seeing this problem?  Any fixes?  I have already reported it to Shopify support team, and waiting for reply. Using latest version of Dawn theme. Thanks!

Replies 3 (3)

honziiiik
Visitor
2 0 1

Yeah, I am having the same issue, I am using the Dawn theme as well. Very annoying. Did the support team help you? 

batteryroadie
Visitor
1 0 0

Did you figure this out? Same issue here.  Just loaded a video, and it hangs up on iphone / ipad.  Put phone horizontally and it's good.

honziiiik
Visitor
2 0 1

I haven't unfortunately, it keeps happening even in the latest versions of my theme. What I did instead is that I used Custom Liquid block and implemented YouTube embed video directly.