Hi! I currently have the prestige theme. I have tried every type of editing possible but somehow our product videos turn out too bright. The preview looks fine but once they start playing the items get washed out. How can I fix this? I shoot the videos on my Iphone and upload directly. Our store URL is https://earthsnaturalart.com/collections/pyrite. Please help.
sorry for this issue bt your video already bright
I found a solution. A wonderful Shopify support representative assisted me in figuring out the issue. Convert your videos if they are not showing up correctly. Especially if you are shooting on your iphone and uploading. Convert them to an MP4 before uploading.