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Visitors not seeing our product information page ... Being redirected to home page instead ...

LadysFirstStore
New Member
5 0 0

 We're using Dawn theme 12.0.0 and are experiencing a critical issue that's hindering our customers' ability to see product information page after clicking on a product from within any of our collections.

 

Problem: When a visitor goes to ladysfirst.store and clicks on a specific product category, they land on the page that lists all of the products for that collection. But once they click on a product from this page,  (e.g., clicking on a specific sports bra), they are being redirected back to the home page instead of seeing the product information page. (Despite the URL displaying the correct product info url (e.g., https://ladysfirst.store/products/longline-sports-bra), t

 

Steps to Reproduce: Go to website: https://ladysfirst.store/ Click on the Sports bra collection (e.g., https://ladysfirst.store/collections/sports-bras). Click on any product on the first black sports bra on this page (e.g., https://ladysfirst.store/products/longline-sports-bra).

 

Notice the URL. Instead of landing on the product information page, users are redirected to our home page.

 

Expected Behavior: Visitor should be directed to the respective product information page

 

Troubleshooting Details: Are we missing the product info page? The product URLs seem to be the root cause as the correct product URL is displayed, yet redirection occurs to the home page. 

Accepted Solution (1)
Dan-From-Ryviu
Shopify Partner
7061 1334 1356

This is an accepted solution.

Please drag and drop Product information section at the top

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
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View solution in original post

Replies 7 (7)

Dan-From-Ryviu
Shopify Partner
7061 1334 1356

Go to your Online store > Themes > Edit code > open main-product.liquid file, under Recent changes, select Original version, click Save file, and then check again.

Screenshot 2024-01-11 at 10.35.52.png

If it does not have any recent change versions. Please go to your Online store > Themes > Customize > Products > Default product, and click on the eye icon to make product information visible. 

Screenshot 2024-01-11 at 10.38.24.png

 

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now

LadysFirstStore
New Member
5 0 0

There were no recent changes, so we followed the second set of steps ... and here is what we see

 

LF Troubleshooting Product Info.png

 

Product Grid Page.png

Dan-From-Ryviu
Shopify Partner
7061 1334 1356

You must select product templet from ProductsScreenshot 2024-01-11 at 11.29.02.png

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now

LadysFirstStore
New Member
5 0 0

Ok, from the home page, we went to that drop down menu, then selected Products ... This change dthe page to show our product grid .... We then edited the eye for Product Information and Related Products, and clicked on Save. But we're still being redirected to the home page .... 

Screen Shot 2024-01-10 at 9.00.08 PM.pngScreen Shot 2024-01-10 at 8.34.36 PM.png

 

 

LadysFirstStore
New Member
5 0 0

Not sure what to try next .... it's still redirecting to the home page ... 

Dan-From-Ryviu
Shopify Partner
7061 1334 1356

This is an accepted solution.

Please drag and drop Product information section at the top

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now

Dan-From-Ryviu
Shopify Partner
7061 1334 1356

Because product information is showing at the bottom of the page. 

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now