Shopify themes, liquid, logos, and UX
When I try to contact support for a tech issue, I am directed to a page that says to "confirm account details". I am a designer working on someone else's store, so I don't have a store. How can I get in contact with support? If my client contacts support, she won't know how to get the info needed to fix the issue. I've attached a screenshot of the message I'm getting.
It sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to reach out to our support team after each step to see if any of these resolve the problem.
If none of the troubleshooting steps solve the concern, you can try contacting our support team without logging in. You can visit https://bit.ly/3cJkx8V and select the Continue without logging in option. After doing so, or after logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.
The year-end shopping spree is around the corner! Is your online store ready for the ...
By JasonH Nov 10, 2024We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024