Which theme are you currently using? If you feel comfortable sharing your website URL here, I'd be happy to take a closer look.
I suggest clearing your browser cache and make sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites:
Click here for instructions on clearing your cache
Click here for instructions on launching an incognito browser
Make sure your device(s) and browser(s) are up to date and see if this issue persists. If not, it is likely due to the theme code.
Let us know if that helps solve things or if you have some more details to share!
Moira | Social Care @ Shopify
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