Website has gone down

EzraVofR · ‎07-02-2025

Please can I speak to someone as my website has gone down and I am unable to access it. It keeps coming up with a blank page.

milu_balan · ‎07-02-2025

What are you seeing if you preview your theme from Online Store? Post a screenshot if possible

EzraVofR · ‎07-02-2025

It isn't showing any of the content on the page. Just the header. I attached a screenshot.

devcoders · ‎07-02-2025

Hello @EzraVofR
Welcome to the Shopify Community! Please share your store URL and password (if it’s password-protected), so I can check and provide you with the exact solution.

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EzraVofR · ‎07-02-2025

My URL is www.edifyinganswers.com.

I read that I shouldn't post personal information on this forum. Is it possible to speak to someone?

namphan · ‎07-02-2025

Hi @EzraVofR,

I checked and there is a 3rd party JS code or app causing this. It replaced the entire store content with an empty div.

It will need to check the source details, if you want, please send me the collaborator code at private message, I will send you the invitation and check it

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