Website Not Updating

Solved
WillowandPine
New Member
1 0 0

I'm updating my website and I changed the theme and I'm noticing that my collections are not updating on my website if I look at from my laptop. If I look at my website on my phone, it is updated. Does anyone know why this is happening and how to fix it?

Accepted Solution (1)

Accepted Solutions
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @WillowandPine! Welcome to Shopify Community!

 

From what you have described, it sounds like you are experiencing a local issue on your laptop. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, let's perform some local troubleshooting steps. Please go through the steps below, then try to view your collection after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try another laptop if possible.
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @WillowandPine! Welcome to Shopify Community!

 

From what you have described, it sounds like you are experiencing a local issue on your laptop. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, let's perform some local troubleshooting steps. Please go through the steps below, then try to view your collection after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try another laptop if possible.
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post