Why are Loox reviews not visible to my customers?

[dhruv1707]

Hey,

So I imported Loox reviews and they are actually showing up on the product page for me, but not for my visitors/customers. For them, this is shown (image attached below):

Please help me with this, as this costing me some sales!

Thanks

[oscprofessional]

@dhruv1707 ,

Please share the store URL.

[dhruv1707]

nvm it got resolved.

Thanks a lot tho.

[Klorenz23]

Did you figure out what to do? I'm having the same issue right now.

[Tayma]

So you want to make use of others' knowledge, but you're not willing to contribute something yourself once you've found the solution? Interesting."