Why are some customers experiencing a login loop?

[laurapk21]

Some of my customers are stuck in what seems like a login loop.  They login and then are immediately taken back to the log in page over and over and can't get past it.  I know of some other sites that are having or have had this same issue this week.  Not sure what's happening as I can't replicate with my own account.

We're, certainly, going to be losing out on sales from this outage.  Please advise.  Thank you

[Cards101]

I have the same problem with Firefox.

[Max-74]

Just go reply from support. see below

i will try it again tomorrow and see if it actually was resolved. Talking to the support is like talking to a wall.... 

[AC_Autoparts]

We've had the same on going issue for a few months now, still trying to find a resolve. It is still apparent today.

[AC_Autoparts]

I have an open support ticket on this now and have referenced this thread and sent screen recordings of the issue - 45705903. Fingers crossed we'll get somewhere with it.

[Aromes]

Having the same problem here. Very frustrating and they dont want to help.

[AC_Autoparts]

We ended up moving the log in page to just before the checkout and it seems to be fine now.

I went through various error logging and couldn't find what Shopify technical needed to investigate further to spite the issue 100% still being there.
Touch wood - we are OK now the log in has been moved.

[linzini]

same issues