Solved

Why can't I edit my store's content on the Dawn theme?

CP6
Tourist
8 0 4

I've been successfully editing and publishing pages (using Dawn theme). Today, I went to customize the store and got to the home page. But now when I click on any text or image, the content does not show up on the right side where it usually does where I can edit it. For example, when I click on a headline, the right side panel flashes briefly but doesn't change from "customize your templates" - which is default content. The same thing happens when I try to click to another page in the menu. A brief flash on the right and then nothing changes. 

Accepted Solution (1)
Summer
Shopify Staff
1326 318 226

This is an accepted solution.

@CP6 Thanks for getting back to me, Chris! I tried to make changes to the Dawn theme in my test store and I seem to be able to do all of the things you described. I can click the pages on my main menu to navigate to them and edit them, and I can click the different sections on the preview to bring them up on the left sidebar. Do you mind watching this video and confirming that this is the behavior you're expecting to see in the theme editor?

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 16 (16)

Summer
Shopify Staff
1326 318 226

Hey, @CP6!

 

Have you performed any local troubleshooting steps to try to fix the issue? There's a chance this is a local issue and is triggered by something on your device or your surrounding circumstances. If you haven't, I suggest performing the following steps, then try to customize your store after each one to see if any of them resolve the problem.

 

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

 

Let me know how it turns out!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

CP6
Tourist
8 0 4

Ok, thanks for all the ideas. I tried almost all of them. Then I realized that I can make edits to the site, but it's different, so maybe something changed with the online editor? I used to be able to just click on the main menu to go from page to page to edit. Now I have to use the drop down at the top to get to other pages, Also, the only way I can edit is to click on items in the panel on the left that shows the outline of the page. In other words, if I click on the actual headline or image, nothing happens. If I click in the left-side panel, I can make changes. 

 

Did something change or do you think that's some kind of setting on my end? Not a huge deal as I can edit the site. 

 

Thanks

 

Chris

Lupialex
Visitor
1 0 0

I'm having the exact same problem with the Dawn theme. I followed the suggestions and clear by cookies, cache, restarted my computer and the issue persists. My computer and browser are up to date as well. 

Summer
Shopify Staff
1326 318 226

Hey, @Lupialex!

 

I'd love to help you out. Are you able to elaborate on the issue you're encountering? Do you mind sharing a screen recording of it so I can investigate?

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Summer
Shopify Staff
1326 318 226

This is an accepted solution.

@CP6 Thanks for getting back to me, Chris! I tried to make changes to the Dawn theme in my test store and I seem to be able to do all of the things you described. I can click the pages on my main menu to navigate to them and edit them, and I can click the different sections on the preview to bring them up on the left sidebar. Do you mind watching this video and confirming that this is the behavior you're expecting to see in the theme editor?

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

CP6
Tourist
8 0 4

Hi Summer, first thank you for the video and all the effort in addressing this problem. So this morning, I went in again and the interface now works. I can click on all the usual elements and edit them. I have no idea why as I haven't changed anything. Regardless, it's working. And thank you for all your help. 

Summer
Shopify Staff
1326 318 226

@CP6 My pleasure! I'm glad to know it works now. Thanks for the update, Chris! It might have just been a local glitch. If it ever happens again, try the troubleshooting steps and reach out to us if they don't fix it. We'll be happy to help you anytime!

 

By the way, since we're talking about customizing your store, I thought I'd leave this blog post here: 25 Best Ecommerce Website Designs To Stand Out. If you ever need inspiration or tips and tricks on how to design your store to boost your sales, that one has several nuggets of information that will help you improve your website. Feel free to read it and take notes!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zenadia10916
Visitor
3 0 0

I am having the same issue and I tried many different things and I'm still unable to edit anything. I wonder if it is because I am still in that free trial time

Summer
Shopify Staff
1326 318 226

Hey, @Zenadia10916! Welcome to Shopify Community!

 

I would love to assist you with your concern regarding the theme editor. The free trial is designed for you to try the theme and utilize its features by designing it, so I believe that it's unlikely that this is what's causing the issue. For me to better understand the issue at hand and effectively find a solution, do you mind providing additional context? Please feel free to read the questions below and share the answers in your response.

 

  • How is the theme editor behaving when you attempt to edit your theme?
  • Are you encountering an error message while in the theme editor? If so, what's the error?
  • Is the issue specific to a page in your theme?
  • What theme are you using?
  • When did the issue start occurring? What was the last change you made in your store or admin before experiencing this issue?
  • Did you install any apps before this issue started? If so, which apps?

 

If you can provide any screen recordings or screenshots of the issue happening, please feel free to share them here. They will greatly help with my investigation.

 

Looking forward to hearing from you!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

flowerhead
Visitor
2 0 0

im having the same issue ><

yosmite8it
Visitor
1 0 1

I had the same problem with my site.  I finally figured out, after trying all of the "solutions" I could find, that when I changed the website category at the top, center of "Default", "United States" or "International", AND THEN found the element that kept showing up on the published version (the one I didn't want), I changed it to what the "Default" elements were, THAT fixed it!

 

In other words, make sure that your site elements are the same/consistent between all the options of "Default", "United States" and "International", you may have found your issue.

flowerhead
Visitor
2 0 0

im having the same issue! 

Summer
Shopify Staff
1326 318 226

Hey, @Flowerhead

 

Have you tried any of the solutions discussed in this thread? I provided some local troubleshooting steps in my initial reply and @Yosmite8it shared what worked for them as well. Feel free to try them out, as they may help resolve the issue. 

 

If the issue persists, could you please provide answers to the following questions? They will help me better understand the problem for further investigation.

 

  • How is the theme editor behaving when you attempt to edit your theme?
  • Are you encountering an error message while in the theme editor? If so, what's the error?
  • Is the issue specific to a page in your theme?
  • What theme are you using?
  • When did the issue start occurring? What was the last change you made in your store or admin before experiencing this issue?
  • Did you install any apps before this issue started? If so, which apps?

 

Don't hesitate to provide any screen recordings or screenshots of the issue happening if you have any. They will greatly help with my investigation. I look forward to hearing from you!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

minimalanimal
Tourist
4 0 0

I am having the same issue. I can't even navigate to various pages in the site to confirm that everything is set to default vs us or international. Just completely stuck.

 

Summer
Shopify Staff
1326 318 226

Hey, @minimalanimal! Welcome to Shopify Community!

 

If you've tried the suggested local troubleshooting steps above and none of them fixed the issue, please visit our Help Center and chat with our AI assistant to be connected with a support advisor. They can take a closer look at the concern and determine a solution. Our support team will be happy to help!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JFHH
Visitor
1 0 0

I've solved it as I was having the same issue.  Somehow I had deactivated the Inspector.  As soon as I clicked "activate Inspector" I could make alterations.  It's the button to the left of the Desktop at the top of the page.  Hopefully this fixes the issue for everyone