Why can't I remove items from cart on Dawn theme?

[Rojan]

Help. I am using the Dawn theme and at my checkout I have a trash can icon to remove items in the cart. However, when I click on the icon to remove an item, the item does not get removed and the page just continues loading. Thanks.

[Moira]

Hey @Rojan,

Without being able to see your checkout, it's difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?

Look forward to hearing from you!

[Rojan]

Hello here is my url

https://anime-aa-apparel.myshopify.com

[Moira]

@Rojan 

Your store is password protected, would you mind sharing? 

I will test your checkout on multiple devices and let you know if the issue persists. 

[Trinnor]

Can you have a look at mine as well, please? Thank you.

www.shpble.com

[Rojan]

I have disabled password now

[Moira]

@Rojan @Trinnor 

I have tested both websites and am too seeing a continuous loading screen. I believe this may be a bug isolated to the Dawn Theme as the issue persists on a fresh unedited copy of the theme.

I will reach out to our internal technical team for guidance on this issue and report back. In the meantime, please clear your browser cache on all devices. 

[Trinnor]

Thank you, guess is just to wait and see.

[VUMODigital]

To everyone having the same issue, I have had to put in a quick workaround and create a 'clear cart' button that will resolve the issue until the dev team find a solution.

To implement this workaround, you'll need access to the theme code but I promise it is super simple.

1:  Edit theme

2:  Locate and open main-cart-items.liquid

3: If you have not edited the cart code, enter the following on line 43

<a href="/cart/clear" class="btn button" style="margin-bottom:10px;">Empty cart</a>

4: Save the code

You should see a button styled to your theme's appearance that will empty the whole cart once pressed.  A live example can be seen on https://mapelio.com

If anyone has any issues, please get in touch (iain@vumo.co.uk) and I'll do my best to help you implement this temp fix.

[MonnsG]

Thank you so much for this!!
I'm experiencing the same issue at the moment and I've followed your advice for a temporary fix. I can't see this button on your website. Have you managed to solve the issue? Could you please share how? Thanks so much! 

[VUMODigital]

Hi MonnsG,

You're most welcome.  When Shopify fixed the issue a few month ago, I subsequently removed the button from https://mapelio.com as all working fine.  

Are you still looking to implement the workaround?

Kindest regards

Iain

[MonnsG]

I'm still experiencing the issue on my website and I've contacted Shopify about the issue.

I've managed to implement your suggestion in the meantime so thank you!

[Zuhaid]

hello, can you please help me i can't remove an item from my checkout. my website is https://kgbjru-10.myshopify.com/?_ab=0&_fd=0&_sc=1 

password is thaust

[Trinnor]

I am currently having the same exact issue. I have tried it on different platforms and it’s the same thing.

[LilithsWares]

Unfortunately I'm having the same exact issue with the Dawn theme. It was working fine before & now tonight it's not allowing any items to be removed from the cart.

[Daboo]

My wife is using the theme on a site she's building out as well and is having the exact same issue. Spinner when attempting to delete an item from the cart. The site is wellroundedmeals.net.

[MorgansArtQuest]

I'm on the Dawn theme and a friend is also and we are having the same issue. Customers also can't increase or decrease the amount of an item either. She spoke to support hours ago and they said they were aware and working on it, but so far no fix.

[Moira]

@MorgansArtQuest @Rojan @Daboo @LilithsWares @Trinnor 

Thank you all for your patience whilst I looked into this. Our developers are now aware of this issue within the Dawn Theme and are working to have it resolved as soon as possible.

In the meantime, the current workaround suggestion is:

• Disable Google Pay or Dynamic Checkouts, and make a quantity change on a product page instead of a cart page.

[Mizzely]

I was told about this issue at 4:40 PM EST and that they were "aware" of it. Was told it should be fixed "in a few hours." It has been happening since this morning, so over 12 hours now. Frustrating. 

[KWazz9925]

I am also having this problem, looking forward to seeing a fix soon.

[VUMODigital]

To everyone having the same issue, I have had to put in a quick workaround and create a 'clear cart' button that will resolve the issue until the dev team find a solution.

To implement this workaround, you'll need access to the theme code but I promise it is super simple.

1:  Edit theme

2:  Locate and open main-cart-items.liquid

3: If you have not edited the cart code, enter the following on line 43

<a href="/cart/clear" class="btn button" style="margin-bottom:10px;">Empty cart</a>

4: Save the code

You should see a button styled to your theme's appearance that will empty the whole cart once pressed.  A live example can be seen on https://mapelio.com

If anyone has any issues, please get in touch (iain@vumo.co.uk) and I'll do my best to help you implement this temp fix.

[trentluke]

@violetpy This is a dawn theme issue! This fix helped to get customers going again for the time being

[Mizzely]

Moira, my site has not had Dynamic Checkout or Google Pay enabled prior to this issue. So that "workaround" is not working for me as I cannot disable something that is already disabled. 

The customer can obviously increase the quantity from the product page, but they are unable to decrease it. Since they cannot delete a single item, the only thing I can offer them right now if they want less than they originally planned is to clear their cart and start over, thanks to @VUMODigital 's Empty Cart workaround. 

[LilithsWares]

I really wish there was some type of update from the dev team, as this has been going on since yesterday with no proper fix.

I can't open my shop until this is fixed as I'm listing a highly popular item. I don't want people to miss their chance to get one if they added something else to their cart & can't remove it, allowing someone else to purchase it while they are trying to figure out why their cart isn't working.

[Jason-Skio]

Hi Moira,

I've narrowed down where the bug is coming from. The cart.js file seems to be getting preprocessed and that is where the bug is being introduced. If you put me in touch with the dev working on this I'm happy to help explain further. 

[Olive_Dragon]

Hello, were you able to find the solution? I too have come across this issue and found it to be located in the cart.js file
It's now November 2022 and Shopify claimed this was resolved 15th May 2022....not so.

So far, I have changed fetch(`${routes.cart_change_url}` to fetch(window.Shopify.routes.root + 'cart/change.js', config)

This changes the issue of the constant loading/no update, however it does not provide an updated cart (i.e. prices remain same and products remain in the cart if you have selected to delete them). It does however change the quantities, price, items when you advance to checkout. Would greatly appreciate help with how to make this update appear in the cart.

[Moira]

@Olive_Dragon Thank you for providing further context, I am going to pass this along to our internal technical team, will provide an update as soon as I receive a response. 

[Olive_Dragon]

@Moira  thank you. I've been experiecing numerous issues relating to the cart and add to cart features. The most recent now is the add to cart feature disables when a product variant is selected on the product page. The page has to be manually refreashed.
There is a console area linking back to the global.js, in particular line 854 "this.toggleAddButton(!this.currentVariant.available, window.variantStrings.soldOut);"

[heather0508]

Hi Moira,

Has this been fixed yet? I'm having the same issue.

[Moira]

Hey @heather0508,

This incident was resolved on Thursday, if you are still experiencing issues please get in contact with our support team so we can have our devs take a closer look.

Please visit https://bit.ly/3qqfpfZ to be connected with a member of our live support team.

[happyderekb]

It is not working for me. It will not allow me to ship to my address as well. 

[Zinger1650]

Same issue with me. And I have also had the issue that shoppers could not progress from the cart. I did fix this by disabling Google Pay. Always worked before though

[EngravedEleganc]

Add our shop to those that are waiting........   We lost a customer last night because she couldn't delete her cart and start over. 

Thank you to VUMODigital we used the work around clear cart button.  Which should take care of our customers for now. 

Any update,  Moira?

[AlwaysAbundantC]

Having the same issue with the RIDE theme, some customers can't decrease or remove items from their cart. Used the previously mention workaround for temp-fix, but an update from a dev would be great.