Re: Banner Disappeared

Solved

Why did my image banner suddenly disappear?

unfoldesthetics
Tourist
22 0 2

Hi,

 

For some reason, my image banner just disappeared out of nowhere.

 

Screenshot 2023-10-31 at 5.48.25 AM.png

I keep getting this notification.

 

Screenshot 2023-10-31 at 5.51.29 AM.png

 

Please help me. Thank you.

 

https://unfoldesthetics.com/

 

Accepted Solution (1)
WhiteWater_Web
Shopify Partner
461 17 42

This is an accepted solution.

We can assist (your old theme still exists, we just made a copy) but it would have to be a paid engagement, only because a lot of edits and conflicting CSS changes have been made. Feel free to email us at info@whitewatersolutions.com.

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com

View solution in original post

Replies 7 (7)

WhiteWater_Web
Shopify Partner
461 17 42

Hi there, what is the password so we can help take a look?

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
unfoldesthetics
Tourist
22 0 2

Hi!

 

I removed the password temporarily. Please go ahead.

WhiteWater_Web
Shopify Partner
461 17 42

Hmm, mind if we request collaborator access to take a closer look? Was an app recently added, or a template (liquid or CSS) change recently made?

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
unfoldesthetics
Tourist
22 0 2

I'm not entirely sure. I've been adding some codes to fix a few things, and I guess I made have made a mistake somewhere. Yes you can request collaborator access!

WhiteWater_Web
Shopify Partner
461 17 42

Hi there, so there were definitely a number of things changed (custom CSS, liquid edits, etc) but that is ok; maybe still some debugging to do but how does this look?

 

https://5uzmdts7736ihgmf-67615949108.shopifypreview.com

 

Let us know if you need more help.

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com
unfoldesthetics
Tourist
22 0 2

Thank you!

 

Do you mind making the shop now lowercase on the custom css? In the previous banner, the main menu header was also transparent until they scrolled down then it turned to white. Could you add those too back as well? I apologize I’m scared to add anything as I had a website designer do the site for me and now I’m just doing a plug and play.

WhiteWater_Web
Shopify Partner
461 17 42

This is an accepted solution.

We can assist (your old theme still exists, we just made a copy) but it would have to be a paid engagement, only because a lot of edits and conflicting CSS changes have been made. Feel free to email us at info@whitewatersolutions.com.

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com