Why is my online store inactive and how can I reactivate it?

[chamstter]

I have been calling, emailing and messing with you guys last two weeks. My store is down, and no one is helping. Everyone is passing the ball, and no one is giving me a clear picture. Customers are not able to access the site and even to refund we have no way of seeing the old data. This is a very difficult situation. We were using Shopify + until recently as well.  

[Ahsan_ANC]

Plz share your store details and what was your last action in your store.

[Nia]

Hi, @Chamstter!

I understand the importance of having this issue resolved as soon as possible so you can gain access to your store again. If you have had your ticket escalated already, you will need to await an email response from our escalated team who have direct access to the details of this situation. Our Support Advisors on the front line are only able to provide you with updates on your ticket, but it is primarily the escalated team themselves who will contact you directly to answer your questions.

Please do rest assured that our team will be in touch with you as soon as possible!