Why is my subscribe button leading to a 404 error on Mailchimp?

[Sopsyched1]

Hi, 

I'm hoping someone can help me! I don't know the reason but my (subscribe to my newsletter) no longer works. When I input my email address and press submit, it takes me to a 404: "Page not found-Mailchimp" then it states the name of my site but with a .us4.list-manage.com 

I don't know anything about code. 

I would greatly appreciate the help!

Thank You,

[KetanKumar]

@Sopsyched1 

sorry your store doesn't work

[Sopsyched1]

Oh, I thought this was a community forum where store owners help others with the knowledge they might have. 

Thank you anyway, 

[KetanKumar]

@Sopsyched1 

ok Thanks for update

[Chaotic]

Are you using mailchimp for your newsletter signup or the default shopify signup?

[Sopsyched1]

Thank you for responding! I'm using it for my newsletter signup

[Sopsyched1]

I didn't even know Shopify had a default Shopify signup...

[Chaotic]

Yes, when you go into your customize theme you can add a signup form to your home page and also add one in the footer so it shows on every page

[Sopsyched1]

My subscribe button is already on my footer, has been since the beginning. When I test it by putting my email address in it it takes me to that "That odd" "not found" Mailchimp blank page. First time ever...

Thank you

[Chaotic]

That would be an issue with mailchimp. Either your settings are wrong in the app or mailchimp is messed up. I would check your setting in your app to be sure your pointed at a conformation or thank you page after sign up or contact mailchimp and have them trouble shoot it.

I have had many issues when I used them and ended up changing apps. They do have a good support staff though.

[Sopsyched1]

I'm on MailChimp's free plan. it's only for customers to subscribe, I didn't even know I had a Mailchimp app! To top it off I'm not good when it comes to coding or technology. I checked my account over at Mailchimp, and all was good, so it must be on my site.

Thank you!

[Chaotic]

what is your website URL. I will look and see what happens if I use the signup form

[Sopsyched1]

sopsyched.com

Thank you

[Chaotic]

Your signup is defiantly being routed through a mail handler. Are you hosted by shopify? and have you installed any apps recently? I'm not aware that shopify uses mailchimp as a mail handler unless it came preinstalled with your theme or another app you use

[Sopsyched1]

Yeah, back 10 days ago I had wishlist king installed. I didn't notice any problems until just a while ago. It is possible this has been broken for 10 days.

Thanks for checking...

[Sopsyched1]

The designers that developed the site installed Mailchimp, this was back a couple of years ago. Shopify doesn't host my site.

[Chaotic]

Ok... I would contact mailchimp directly then and see if they are able to trouble shoot the problem. From what I can see Wishlist doesn't say they use mailchimp but they may use them as a backend mail handler for notifications and signups for that service and it might be interfering with the original code for your newsletter signup form.

[Chaotic]

Possibly contact Wishlist support too and see if they have any ideas since your signup was working before you installed their app. They may have their own sign form

[Sopsyched1]

Well, I truly appreciate your time...

Have a good night!

Thanks,

[Chaotic]

Your welcome... Hope you can get this sorted out soon. Good luck

[Sopsyched1]

Hey there, Just want to let you know I fixed my newsletter subscribe button. 

It turns out somehow my code had been changed, I would imagine accidentally. Anyhow, I thought I would let you know.

Btw, I hired this company that is an expert in Shopify code. $75

🦋

[Chaotic]

Awesome. Glad you got it fixed

[Sopsyched1]

I'm probably going to hide the subscription until I find out what the problem is. Better to not show one than have a new customer attempt to use it, and nothing! 

Thanks for your time!

[Sopsyched1]

Oh shoot, sorry about that, i responded to the wrong person.

Its sopsyched.com

Thank you