Re: Subscribe button not working

Why is my subscribe button leading to a 404 error on Mailchimp?

Sopsyched1
Excursionist
13 0 4

Hi, 

 

I'm hoping someone can help me! I don't know the reason but my (subscribe to my newsletter) no longer works. When I input my email address and press submit, it takes me to a 404: "Page not found-Mailchimp" then it states the name of my site but with a .us4.list-manage.com 

 

I don't know anything about code. 

 

I would greatly appreciate the help!

 

Thank You,

 

Replies 23 (23)

KetanKumar
Shopify Partner
37143 3648 12063

@Sopsyched1 

sorry your store doesn't work

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Sopsyched1
Excursionist
13 0 4

Oh, I thought this was a community forum where store owners help others with the knowledge they might have. 

 

Thank you anyway, 

KetanKumar
Shopify Partner
37143 3648 12063

@Sopsyched1 

ok Thanks for update

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

Chaotic
Excursionist
23 0 14

Are you using mailchimp for your newsletter signup or the default shopify signup?

Sopsyched1
Excursionist
13 0 4

Thank you for responding! I'm using it for my newsletter signup

Sopsyched1
Excursionist
13 0 4

I didn't even know Shopify had a default Shopify signup...

Chaotic
Excursionist
23 0 14

Yes, when you go into your customize theme you can add a signup form to your home page and also add one in the footer so it shows on every page

 

Sopsyched1
Excursionist
13 0 4

My subscribe button is already on my footer, has been since the beginning. When I test it by putting my email address in it it takes me to that "That odd" "not found" Mailchimp blank page. First time ever...

 

 

Thank you

Chaotic
Excursionist
23 0 14

That would be an issue with mailchimp. Either your settings are wrong in the app or mailchimp is messed up. I would check your setting in your app to be sure your pointed at a conformation or thank you page after sign up or contact mailchimp and have them trouble shoot it.

 

I have had many issues when I used them and ended up changing apps. They do have a good support staff though.

Sopsyched1
Excursionist
13 0 4

I'm on MailChimp's free plan. it's only for customers to subscribe, I didn't even know I had a Mailchimp app! To top it off I'm not good when it comes to coding or technology. I checked my account over at Mailchimp, and all was good, so it must be on my site.

 

Thank you!

Chaotic
Excursionist
23 0 14

what is your website URL. I will look and see what happens if I use the signup form

Sopsyched1
Excursionist
13 0 4

sopsyched.com

 

 

Thank you

Chaotic
Excursionist
23 0 14

Your signup is defiantly being routed through a mail handler. Are you hosted by shopify? and have you installed any apps recently? I'm not aware that shopify uses mailchimp as a mail handler unless it came preinstalled with your theme or another app you use

Sopsyched1
Excursionist
13 0 4

Yeah, back 10 days ago I had wishlist king installed. I didn't notice any problems until just a while ago. It is possible this has been broken for 10 days.

 

Thanks for checking...

Sopsyched1
Excursionist
13 0 4

The designers that developed the site installed Mailchimp, this was back a couple of years ago. Shopify doesn't host my site.

Chaotic
Excursionist
23 0 14

Ok... I would contact mailchimp directly then and see if they are able to trouble shoot the problem. From what I can see Wishlist doesn't say they use mailchimp but they may use them as a backend mail handler for notifications and signups for that service and it might be interfering with the original code for your newsletter signup form.

Chaotic
Excursionist
23 0 14

Possibly contact Wishlist support too and see if they have any ideas since your signup was working before you installed their app. They may have their own sign form

Sopsyched1
Excursionist
13 0 4

Well, I truly appreciate your time...

 

Have a good night!

 

Thanks,

Chaotic
Excursionist
23 0 14

Your welcome... Hope you can get this sorted out soon. Good luck

Sopsyched1
Excursionist
13 0 4

Hey there, Just want to let you know I fixed my newsletter subscribe button. 

 

It turns out somehow my code had been changed, I would imagine accidentally. Anyhow, I thought I would let you know.

 

Btw, I hired this company that is an expert in Shopify code. $75

 

🦋

Chaotic
Excursionist
23 0 14

Awesome. Glad you got it fixed

Sopsyched1
Excursionist
13 0 4

I'm probably going to hide the subscription until I find out what the problem is. Better to not show one than have a new customer attempt to use it, and nothing! 

 

Thanks for your time!

Sopsyched1
Excursionist
13 0 4

Oh shoot, sorry about that, i responded to the wrong person.

 

Its sopsyched.com

 

Thank you