Why is no text showing on my mobile website?

Why is no text showing on my mobile website?

felipeamaral
Tourist
4 0 1

Something is wrong with Shopify, If I open the site on a mobile phone by URL: https://doespaco.com.br/
It shows no text at all.

It looks like there's something off with the CDN, appearently no font is loading but after I click on any category, it loads up everything correctly.

I tried to load other themes to test things out and on all of them... the same behavior.
Can you guys help me out?
Thanks for the support!

WhatsApp Image 2023-10-19 at 22.37.17.jpeg

Replies 7 (7)

suyash1
Shopify Partner
9534 1190 1529

@felipeamaral - can you activate the right click?

Support me | To build shopify pages use pagefly | You are welcome to contact me - suyash.patankar@gmail.com , My timezone is GMT+5:30.
felipeamaral
Tourist
4 0 1

Yup, already activated it.
Feel free to get in touch if you need any further assistance.

suyash1
Shopify Partner
9534 1190 1529

@felipeamaral - I checked it on my android phone as well as the mobile view on desktop, both working fine and text is visible

Support me | To build shopify pages use pagefly | You are welcome to contact me - suyash.patankar@gmail.com , My timezone is GMT+5:30.
felipeamaral
Tourist
4 0 1

Suyash, it still happening the same behavior.
Not just on mine, but on all the other devices that I try it.
This behavior only occurs on mobile devices, on desktop everything is working flawlessly.
I just uploaded a video footage that could help throughout your investigation: https://streamable.com/10odu0

suyash1
Shopify Partner
9534 1190 1529

@felipeamaral - on my android I could see the text

Support me | To build shopify pages use pagefly | You are welcome to contact me - suyash.patankar@gmail.com , My timezone is GMT+5:30.
felipeamaral
Tourist
4 0 1

I shared the site link with various colleagues that works with e-commerce and it's happening with all of them.

And it only shows up after they click on any element just like on the video.
EDIT: Everything happened after I shared the link on a Telegram community that I take part on it.
If I share it through any other message app it works just fine.
You can mark this one as closed.
Thanks for your assistance!

getintoclay
Visitor
3 0 0

Hi @felipeamaral - I'm having this exact same issue with my mobile text not showing up. I didn't send the link through Telegram though. I'm just typing in the URL in a browser to test on multiple phones. Did you ever figure out what caused this issue? Desperate for any solutions!