Why is there a number one on my Inbox chat icon?

[MaBa]

Hi,

I have installed Shopify Inbox and I noticed that when I open the website a little number one is displayed on the chat icon.

Is there a way to remove it? It gives the false impression that there is a message whilst there is not...

Thanks!

 

[GemPages]

Hello @MaBa 

Could you please share your store URL or the page link ( with a pass if your store password is enabled ).  I think I can give you the right solution.

[MaBa]

www.womanly.se

Thanks for looking into it!

[GemPages · Accepted solution]

@MaBa 

Because your store has pre-installed content, there will be a message number icon
Otherwise, the number icon will not be displayed

Hope my solution can work and support you!

Kind & Best regards!

GemPages Support Team.

[MaBa]

Thanks a lot. I understand now. 🙂 

[GemPages]

I am glad that my recommendation is helpful to you 😁.