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Why isn't my favicon displaying on Tokorogear.com search?

TokoroGear
Visitor
2 0 1

Favicon doesn’t show up on search. I have one uploaded to the favicon section but it’s not working?  Website is Tokorogear.com

7CB9A73A-E9C5-42F2-8F5E-8CC177A0BE79.png

Accepted Solution (1)

Ollie
Shopify Staff
2387 454 401

This is an accepted solution.

Hey @TokoroGear.

 

Thanks for reaching out.

 

I appreciate the screenshot that you have shared with us as that is very helpful! Just to gather some additional context, when did you add the favicon to your online store?

 

In some cases, Google will need to crawl your online store in order to update the search listing. You can potentially find and submit your sitemap to have the search listing updated a bit quicker.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Ollie
Shopify Staff
2387 454 401

This is an accepted solution.

Hey @TokoroGear.

 

Thanks for reaching out.

 

I appreciate the screenshot that you have shared with us as that is very helpful! Just to gather some additional context, when did you add the favicon to your online store?

 

In some cases, Google will need to crawl your online store in order to update the search listing. You can potentially find and submit your sitemap to have the search listing updated a bit quicker.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nathan55
Visitor
1 0 0

My Favicon isn’t working 

Ollie
Shopify Staff
2387 454 401

Hey @Nathan55.
 
Thanks for reaching out. 
 
Just to gather some additional context, could you share your online store URL with me so I can take a further look into the issue? Could you also let us know which theme you are using for your online store?
 
If you are unsure about which theme is live on your store, you can navigate to the Theme Editor and select the three dots appearing towards the top left of the page. I took a screenshot from my test store to show you the section I am referring to:
 
02-30-43113-35519
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog