Why isn't my hero video displaying on Zest theme?

[mudanna]

Have uploaded the MP4, showing in the right hand side banner but not showing in the main section or when I preview the page. Pls help.

[zaczee]

Hi @mudanna ,

Can you share your store url

[irene-vintage]

Hello @mudanna ,

If the hero video is not working on your Zest theme, there could be several reasons for this. Here are a few things you can check:

• Make sure the video URL is entered correctly:
• Check the video file format
• Make sure the video is hosted on a compatible platform
• Check for conflicting plugins or code
• Clear your cache

Hope these can help.

Have a nice day,

Ali Reviews team

[irene-vintage]

We're sorry but seemed like your password you provided is wrong. Could you please check it again? 

Looking forward for your reply.

Ali Reviews 

[irene-vintage]

Hello @mudanna ,

You can try to do this:

Go to Online Store -> Themes -> Actions -> Edit Code

Go to sections -> hero.liquid file 

Add autoplay attribute to the <video> tag like this:

<video autoplay muted loop>
  <source src="path/to/video.mp4" type="video/mp4">
  <source src="path/to/video.webm" type="video/webm">
  Your browser does not support the video tag.
</video>

Save and preview.

Hope this can work you out.

Regards,

Ali Reviews team