Why isn't my website's social sharing image updated?

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Why is my site's social sharing image not updating, for example in messenger app it doesn't work but in discord app it does.

Replies 4 (4)
Shopify Expert
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Hi @lisowskyy ,
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The website is in a draft version, it doesn't work, it was created for educational purposes but it's not about the website, it's about the graphics when sharing.

Shopify Staff
Shopify Staff
2698 192 378

Hi there, @lisowskyy!


If you haven't already, you can see how to update your social sharing image here on our help site.


To get Meta services like Facebook and Messenger to reflect this updated image, you may need to use their sharing link debugger first to scrape this link.


This should lead to their platforms being updated with the most recent social sharing image you have chosen for your store.


I would also ensure you clear your browser cache after these steps to ensure you're able to view the most recent version of your store's images online. 


All the best!

Don | Social Care @ Shopify 
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