Why my preview image is blank

kevindr
Tourist
5 0 2

The preview image work well on desktop device but when it come to mobile, it will becomes blank

My website: https://415fe7-c1.myshopify.com

pass: aowube

Replies 10 (10)

deepaksharma
Shopify Partner
448 62 92

Hey @kevindr 

I visited your store it looks like there are 2 fields for uploading the banner image 1 for desktop and 1 for mobile try uploading the image for mobile too.

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
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kevindr
Tourist
5 0 2

Thanks for reply. But can you provide me a more detailed solution, would be best if have image instruction.

deepaksharma
Shopify Partner
448 62 92

Have you setup your store yourself?

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kevindr
Tourist
5 0 2

Yes, i did it myself

deepaksharma
Shopify Partner
448 62 92

So the place you uploaded the banner image, if it have a field to upload mobile image then upload it

 

deepaksharma_0-1710819644649.png

 

Similar to this or send me the screenshot of that place if possible where you selected the banner image, if it's not there

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
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kevindr
Tourist
5 0 2

kevindr_0-1710851944448.png

 

deepaksharma
Shopify Partner
448 62 92

Hi @kevindr 

 

The screenshot you gave me is from product page can you give screenshot for homepage?

 

deepaksharma_0-1710856085505.png

 

change page from here

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Thomas595
Shopify Partner
1 0 0

hello kevindr Are you a shopify expert how do you manage to build yourseif? is it that easy to build?

techlyser_web
Shopify Partner
1423 268 282

because there is no image in background in mobile view.

techlyser_web_0-1710819532530.png

 

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kevindr
Tourist
5 0 2

You know how to solve it?