04/05/2024 - 500 Error - Resolved

[Gux]

Hi all,

I know this is a frequent topic, however TBH I don’t what else I can do as the error persists.
It happens on the Languages section under the Admin Settings, on a specific development non-transferable store, as that section is working properly on my other dev stores.

I already followed the recommended steps from other discussions and even more.

- Cleared cookies and cached images/files from Chrome
- Tried accessing the admin using an incognito window, also using Brave and Firefox
- Tried from another computer and other internet connection
- Uninstalled all the other apps, including Translate & Adapt
- All systems are operational on Shopify status page.

After trying all these, the error 500 persists on the Languages section 😔

It would great to find a solution for this before giving up, creating another dev store and migrating the data.

Any help?

Thanks!

[Greta]

Hi, @Gux!

Thanks for your post. Can you get in touch with our live support team through the Help Center so we can take a closer look at this issue? Simply enter the details of your issue into the chat assistant and click I still need help to be connected with a Support Advisor. 

Please let me know if you have any other questions! 

[Gux]

Thanks @Greta for your reply!

The problem was fixed after realizing there was no theme installed (this will be a headless store anyway) , really weird as I didn’t do anything after creating the development store, so Languages sections worked again as soon as I installed Dawn back.

Btw, you definitely should consider showing error messages a bit more descriptive than “There is a problem” to avoid wasting hours and hours trying to figure out what’s wrong.

Thanks again 🙏

Gux.

[Ollie]

Hey @Gux.

Thanks for the quick response and providing that context.

I can certainly see how having more information available in the error messages that you may receive could be beneficial for all merchants on the platform. I am going to provide this thread as a suggestion to our developers. We appreciate you taking the time to loop back around to provide your feedback. 

Let us know if you have any questions.

[organele]

Shopify throwing 500s all over admin.shopify.com and every other product page despite the status page saying everything is fine.  If I can't trust Shopify's own status pages, how do I check the real status?  I can setup a ping monitor or other synthetic transaction to hit shopify endpoints on a regular interval but this seems unnecessary. 

[PageFly-Amelia]

Hello @organele 

This is Amelia at PageFly - Shopify Advanced Page Builder app.

This issue impacting loading the admin has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible! Thank you for your patience.

Hoping my solution helps you solve your problem.

Best regards,

Amelia | PageFly

[SealSubs-Roan]

Hi @organele !

The most common reason for this 500 error to show up is either there is a system or an account error. I highly suggest that you do troubleshooting first such as, using different device, using different internet connection, for example, switching to mobile date instead of Wi-Fi, clearing cache and cookies, and using different browsers. 

If done doing the above mentioned and the error still persists, kindly reach out to Shopify support team so they can further check your front and back end account to see any potential reason that might be causing this error.

[rinzexe]

It's been giving me 500 error all morning, can't edit environment values, delete storefronts or anything. This error happens on all storefronts within a single store. Shopify support is unreachable

Any fixes?

[Trevor · Accepted solution]

Thanks everyone for surfacing this issue. This has since been resolved. For this reason, I'll be locking the thread for future replies. Should any other issues appear, please contact Shopify Support directly for assistance.