2 emails for order confirmation

[BilalAzam]

 when someone place an order in my page there’s an automated email that sends a order confirmation. But soon after that another email from Shopify also gets sends like the one i have attached here. Please help me remove that

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It seems like you're encountering a common issue where multiple emails are being sent to customers after an order is placed. This can often be caused by overlapping email notifications or incorrect settings within your Shopify store.

Resolving the Issue:

Here are some steps to troubleshoot and resolve the duplicate email problem:

1. Review Your Notification Settings:

   • Shopify Admin:
     • Go to Settings > Notifications.
     • Check if there are multiple notifications enabled for order confirmations. Disable any unnecessary ones.
     • Ensure that the correct email template is selected for order confirmations.

2. Check Your Third-Party Apps:

   • Email Marketing Apps: If you're using any email marketing apps, review their settings. Make sure they're not configured to send duplicate order confirmation emails.
   • Other Apps: Check any other apps that might be interfering with email notifications.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly