Solved

2022-01-31: Unable to purchase shipping labels

CrazyKFarm
Tourist
5 0 6

I am getting this error:

 

There was a problem buying shipping labels Review order details and try again.

 

Shopify support chat help is not being answered by any advisor. Requested Shopify support callback, they disconnected the call before an advisor was on the line.

Accepted Solutions (2)

Shay
Shopify Staff
2944 457 605

This is an accepted solution.

Hi, Everyone! 

 

We understand some of you are experiencing issues with purchasing shipping labels right now. Our developers are aware of these issues and are currently working on a solution. We will continue to provide updates to you here as we work to resolve this.

 

Updates are also available via our status page: http://status.shopify.com

 

I'll accept this update as a solution so users can easily find the most recent update.

 

Thank you for your patience.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Trevor
Community Moderator
3404 463 991

This is an accepted solution.

 

This issue impacting shipping labels has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible!

 

Thank you for your patience.

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 56 (56)

Ausn2008
Visitor
1 0 0

I am experiencing the same problem.

ibarreto
Visitor
1 0 0

Same here. Horrible support. Time to leave Shopify?

mfp3tsg
Visitor
1 0 0

Same issue here, printed labels till approx. 11am EST and then nothing since then. Order continue to display this at the final step before printing:

Shopify Error Message.png

GamezenterT
Visitor
1 0 1

Seems to be working now

StefanAOB
Visitor
1 0 0

Hi Shopify!

 

Just wanting to resolve this issue. Whenever I try to buy a label it says that shipping labels are currently unavailable? Not sure what is happening because whenever i try to buy a label through UPS it works fine. 

 

Best,

 

StefanM

Trevor
Community Moderator
3404 463 991

This is an accepted solution.

 

This issue impacting shipping labels has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible!

 

Thank you for your patience.

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WebMonkey
Tourist
9 0 12

This issue is back.