Solved

2023-02-23: Outage: Error 1016 when logging in

dabonzai
Visitor
1 0 0

Hello, my free trial ended so I need to sign up for a plan. When i try to log in to do that, I get  cloudflare Error 1016. 

Any help would be appreciated, thanks! 

Accepted Solution (1)

Shopify
Shopify Staff
197 4 240

This is an accepted solution.

This issue impacting admins and merchant sign up has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible. Thank you for your patience.

Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 

- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 20 (20)

keiraarts
Shopify Partner
53 7 10

Shopify's Appbridge is redirecting to a domain (apps.shopify.com) that isn't being resolved by Cloudflare. Shopify is surfacing this message on mobile to our merchants. This is happening only on Android devices for embedded apps.

https://streamable.com/syllt5

Head of space operations on the Shopify moon-base.
Building orderediting.com, viaGlamour.com, magicsoaps.ca
amoorey
Visitor
1 0 0

I'm getting the same error when trying to login via desktop.

nursingqueen
Visitor
2 0 0

same for me

ebburtner
Excursionist
22 0 4

I am also getting this error.

Shay
Shopify Staff
2987 462 612

Hi everyone! We are experiencing some downtime across a range of services right now and our developers are actively investigating the cause. The status page should be updated shortly to reflect this and to allow you to follow along: https://www.shopifystatus.com.

 

I will be marking this reply as a solution so that other partners experiencing this know where to look for updates. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PeacefulSociety
Visitor
1 0 0

I’m Also getting this error, iPhone and laptop

allsortsacres
Visitor
1 0 2

I cannot access my shopify store to even log in. The store is still up and running, I can still order, but this shows up on the logo area of the receipt. (checkout.shopify.com refused to connect.) I can access the app on my phone, it is working fine. I can't access anything through my computer. 

 

Can someone please help. 

 

store is www.allsortsacres.ca

Shay
Shopify Staff
2987 462 612

Hi @allsortsacres 

 

Our developers are aware and actively investigating this. We are experiencing some downtime across a range of services. This should be updated very shortly in our status page here: https://www.shopifystatus.com.

 

I am going to mark this as the solution so that other merchants or partners experiencing this can see. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HJRoth
Visitor
1 0 1

Hi Shay, 

 

Im glad I saw this because I was trying to figure out what is wrong with my website because I tried to login to work on my shopify store yet I sadly could not due to Error 1016.

 

Best Regards,

- Hunter.

kikgreekyoghurt
Tourist
5 0 3

I am experiencing the same issue. my website is down with Error 1016. hope we can reach a solution soon

MattieJ
Visitor
1 0 0

Thanks for sharing, same issue.....

ericckmello
Visitor
2 0 0

Mesmo problema, nem o site 

MonacoApparel
Visitor
1 0 0

Same here - glad I found this, as I was starting to panic - because I had NO IDEA where to even look to fix this myself. No website work for me right now! 😉

dall
Visitor
3 0 0

I have the same problem 😩

ericckmello
Visitor
2 0 0

aqui voltou- valeeu

DallaTerra
Visitor
1 0 0

Same problem here. 

shoplaloopsie
Visitor
1 0 0

I'm having a similar issue. My website still works but shopify won't let me login to my account, it gives me an "Error 1016 Origin DNS error". 

SM2023
Visitor
1 0 0

I have the same problem 

 

Shay
Shopify Staff
2987 462 612

Hi @dabonzai 

 

Our developers are aware and actively investigating this error. We are experiencing some downtime across a range of services. This should be updated very shortly in our status page here: https://www.shopifystatus.com.

 

I am going to mark this as the solution so that other merchants or partners experiencing this can see. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify
Shopify Staff
197 4 240

This is an accepted solution.

This issue impacting admins and merchant sign up has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible. Thank you for your patience.

Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

- To learn more visit the Shopify Help Center or the Shopify Blog