3 Stores Shut Down Back to Back Randomly When Attempting to Add Payment Info/Picking Plan

[Andrakon6]

Hello,

We have now tried to open 3 different Shopify stores in the past week. Each time, our shops were all turned inactive after selecting the store plan/adding payment information.

We now have 3 open support tickets for each store (Tickets: 31200037 ; 31132311 ; 31212495) , and still have yet to get the issue resolved with either of them. We feel like we cannot make any store without it getting immediately turned inactive once trying to go live. We have used Shopify in the past for other stores and never had any problems, this is our first time opening a store in a while and the result is the same each time. Any help to get this issue resolved would be greatly appreciated. 

[Victoria]

Hi, @Andrakon6.

Welcome to the Shopify Community and thanks for sharing your question here.

You mentioned that you've opened 3 different Shopify stores and each store is now inactive after trying to add a payment method and choose a plan. You currently have open support tickets and are still awaiting a resolution regarding your store. I understand this situation is not ideal and rest assured I'll do my best to guide you in the right direction.

Our community provides discussion forums for merchants, partners, experts and those who'd like to learn a bit more about Shopify. Through the community forums, you can engage in business conversations, receive support for technical questions from other community members, and learn more about Shopify.

In regards to your open support tickets, we are unable to authenticate or provide account-specific information via our community forums. The next best course of action will be to reply directly to your open tickets and wait for correspondence from our support team. Our support team will be in the best position to assist and direct you to the appropriate team handling your account. Please be sure to keep an eye out on your inbox, spam and junk folder for a follow-up from our support team.

If you have any non-account-related questions, I'll be happy to take a look and offer the applicable resources. 

[Upurco]

Hi!

I have this problem now and i contacted them, but they couldn't help me.

Were you able to fix it? or are your stores still closed?