3rd party domain stuck on ssl pending

retrab
Visitor
3 0 2

Hi There,

 

After several days of troubleshooting this with my domain hosting company and without any success i have come here in hope of a solution.

 

I have a .co.za domain that i am trying to connect to my shopify store and ive followed all the necessary step to get this to 'see' it with all the A and CNAME changes to the DNS without any luck.

 

To make matters worse i am not even able to REMOVE this domain and try again - it has been stuck on SSL PENDING for several days now with no changes. If visiting the website with https it displays a 403 forbidden error message and when doing it with http it does not load the page correctly either but at least shows a partially loaded 'under construction' page.

 

What's most concerning is that i can not even remove or delete this domain as there is no option to do so despite seeing many videos of others having this choice.

 

Under the domains tab i have the following options: connect existing, more actions (transfer domain) and buy new domain.

 

my domain is displaying underneath these three options as below:

 

 
Your SSL certificate is being validated and will be applied to your store within 48 hours.SSL pending
Primary for Online Store
Online Store

 

 

Reply 1 (1)

dalereynolds
Visitor
1 0 0

Why is no one commenting on this issue, I have the same problem