404 page not found error when adding account under payments

abc11
Visitor
2 0 0

I did all the previously mentioned steps I've seen here. Cleared cache and cookies, used a different browser, tried it in private mode and tried in on Mobile. Same results for everything. 

Reply 1 (1)

Elias
Shopify Staff
2725 273 474

Hey, @abc11.

 

Thank you for reaching out and bringing this to our attention.

 

I understand that you're trying to activate a payment gateway and it's resulting in a 404 page. Were you trying to activate Shopify Payments or a third-party payment gateway?

 

If you're looking to activate Shopify Payments, then we'd recommend taking a look at our guide on Shopify Payments and reviewing the Shopify Payments eligibility. For third-party payment gateways, we'd recommend taking a look at our guide on configuring third-party payment providers. However, if you're still experiencing an issue after reviewing these resources, then it looks like we'll need to access your account in order to resolve the problem. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

That being said, since you're a new member of Shopify, then I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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