500 Internal Server Error (backend and support chat) 09/06/23

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500 Internal Server Error (backend and support chat) 09/06/23

swappler
Visitor
1 0 1

Hi there,

i'm trying to log-in into the shopify backend but it returns a HTTP 500 Error page.
admin.shopify.com.png

 

Also I cannot even contact Shopify support.
When trying to log-in into the chat, it says there was a problem loading the page and I should refresh it.

Oh no! - help.shopify.com.png

Is there a known general issue on Shopify´s site?

Any recommendation what I should do as my backend is down and i can't use the shop at the moment!

 

Thank you,
Steffen

Accepted Solution (1)

JasonH
Community Moderator
236 71 151

This is an accepted solution.

This issue impacting the store login has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible.
 
Thank you for your patience.

 

JasonH | Community Moderator @Shopify 
 • Was my reply helpful? Click Like to let me know! 
 • Was your question answered? Mark it as an Accepted Solution
 • To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 22 (22)

verdebirdie
Excursionist
18 0 40

I  just checked my 2 shops and both admin interfaces are down. I am trying to place a manual order. Frustrating. Shopify status says all systems running, not true!

 

Kani
Shopify Partner
468 125 231

same issue

Hey!! ʕ ᵔᴥᵔ ʔ
Please click 'Like' and ' Accept as Solution' to encourage me to continue sharing my expertise. ♡
If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response. 🙂

Artsi
Visitor
1 0 1

My store suddenly crashed in Admin mode and now, when I try to open Admin Mode, I see my dashboard for a split-second before I get this message... 

ERROR 500 - There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

 

  • I've checked the status page and it says everything is working correctly.
  • I've cleared my Chrome cache.

Can anyone help, I'm trying to build my store and this is SO frustrating. 

JasonH
Community Moderator
236 71 151

This is an accepted solution.

This issue impacting the store login has now been resolved. If you continue to experience any issues, please try clearing your cache before logging in, or let us know by posting a new topic with as much detail as possible.
 
Thank you for your patience.

 

JasonH | Community Moderator @Shopify 
 • Was my reply helpful? Click Like to let me know! 
 • Was your question answered? Mark it as an Accepted Solution
 • To learn more visit the Shopify Help Center or the Shopify Blog

shahar10911
Tourist
9 0 3

hello

i cant log in from computer - also cant reach out the support because i cant log in

can someone from shopify can help me?

shahar10911_0-1694003724659.png

 

sgultekin
Tourist
6 0 3

Can someone help me, I had access to my stores this morning, but now i can't log in, all it's giving me is a 500 error. I went to the satus page and am not seeing any errors. What can I do?

Also I cannot even contact Shopify support.
When trying to log-in into the chat, it says there was a problem loading the page and I should refresh it.

 


500 error.JPG

GroupeCEA
Excursionist
20 0 8

Hi,

This morning, when logging to the store with admin credentials, the system brings this error: The admin is not loading correctly for some stores.  Could you please advise on how to resolve this issue? Thank you.Shopify Error message.PNG

 

Drikuslr
Excursionist
22 0 15

You can't resolve this error, it's a problem on Shopify side. You will need to wait for them to investigate and solve the problem. Just a bit of patience 🙂 

Hardik29418
Shopify Partner
2913 418 1081

Hello, @GroupeCEA  

For now, Shopify server is down

- Need a Shopify developer? Chat on WhatsApp or EMAIL ME!


- Your Coffee Tip would do Magic code ❤️
- For Shopify Design Changes | Shopify Custom Coding | Custom Modifications
- Email
Zenaural
Tourist
13 0 1

i am also facing this issue, it just happened to me like 10 mins ago. i havenot even fully customized my theme and this happened.

Drikuslr
Excursionist
22 0 15

Don't worry, it really never happens often. Been on shopify for years and this is only the second time that it's happened to me. Usually sorted quite quick. 🙂 

 

Sam8715
New Member
6 0 0

same here

jhyghgvjhgf
Visitor
1 0 0

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

heinlulu
Visitor
1 0 3

My Shopify is not working at all. I tried to clear the cache, tested with several browsers, and restarting my computers and other devices but using form my mobile phone is fine. ANYONE facing the same issue now? 

GRAVEYARDKUSH
Visitor
1 0 0

facing the exact situation, can't login to admin screen.

coconutquartz
Visitor
2 0 0

cant get into it on PC or phone. where do we go for help with this? its like a rabbit hole, click on contact and no where does a chat box open with a real human

RobinLee
Tourist
9 0 4

Welcome to Shopify!
This is a pretty common issue, you just have to wait, they will eventually fix this...

coconutquartz
Visitor
2 0 0

had so many problems with them, this is the icing on the cake!

 

verdebirdie
Excursionist
18 0 40

The Shopify Status page says

The admin is not loading correctly for some stores
What happened?
Some merchants are currently unable to access their Shopify Admins. We are investigating and will keep you updated.

kdplt
New Member
10 0 0

Hi There, 

 

I cannot access the shopify admin page as i keep getting this error: 

 

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

 

I have tried clearing cache and cookies, restarted the browser and computer. What do i do? I need to process my orders.

RobinLee
Tourist
9 0 4

Hello and welcome to shopify!
There is only 1 solution: wait
It is a common issue that happens each couple months which is usually fixed in a matter of minutes. 
It makes me think what they did with the stock market money when they reached almost 170 usd a share.. lol

waleedkhalid
Visitor
2 0 0

I can't able to login in to my amin account I'am getting 500 error what is this, when i tried to log in to my account I've done everything clear cookies changed server, restart computer nothing is working, What is this?