$633 sale five days ago, order status is fulfilled, but the money still hasn't shown up in payouts

Holland2828 · ‎02-24-2025

There was a $633 sale on Wednesday, Feb 19, and the order details look completely normal. However, the $633 has not shown up in the payout. It's been five days. Can someone help me understand what's going on?

Dan-From-Ryviu · ‎02-24-2025

Hi @Holland2828

Did you set up capture your payment automatically or manually from your store admin > Settings > Payments?

If you set it up manually, you must click Capture on each order. If you have already set it up Automatically, then please check if you enter your payment information correctly so money can transfer to your bank.

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Holland2828 · ‎02-25-2025

Yes, payments are set to automatic. We've been using Shopify since June of 2024, and this is the first time this has happened. I'm at a loss.

$633 sale five days ago, order status is fulfilled, but the money still hasn't shown up in payouts

$633 sale five days ago, order status is fulfilled, but the money still hasn't shown up in payouts

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