Solved

A Record Doesn't Point to Shopify

crystalbk
Tourist
6 0 1

I'm not sure how to fix the A record. It looks like I have it updated in the third-party domain provider, but I'm still getting this message.

crystalbk_0-1705674426113.png

Here's what the DNS Records looked like when I was first getting this message.

crystalbk_1-1705674479479.jpeg

 

crystalbk_2-1705674494383.jpeg

I removed everything but what's left below, and I'm still getting the message. I've also tried deleting the A record that looks good and redoing it multiple times. Do I just need to be patient?

crystalbk_3-1705674643716.png

This is what the who.is report looks like.

crystalbk_4-1705674816497.png

Can anyone tell me the issue?

 

Accepted Solution (1)

Shay
Shopify Staff
2818 440 576

This is an accepted solution.

Hi @crystalbk

Thank you for the screenshots showing your current DNS records. I understand you have some concerns about the domain not loading or seeing error messages. While I was able to successfully load the website, it redirected to: https://visionwoodwerx.com, I can see from the screenshot below that you have two A @ records, which will cause issues. You should only have one A record whose host name is "@" and the Shopify IP address in the content field: 23.227.38.65. 

 

Shopify Help Center | Connect a domain manually 

 

Changes to your DNS can take up to 48 hours to to finalize, you can use a third party DNS checker to confirm when the changes finish. I like to use: https://dnschecker.org

 

19-22-43434-5564

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

SapientaDigital
Visitor
2 0 1

You may just need to wait for a bit more, until the DNS cache is cleared at you.

For me it's already working.

18e6b7e6-3f73-4510-85ae-a9334ec36509.jpg

I ghostwrite Educational Email Courses for e-com brands I like to turn their visitors into loyal multi-buyers

Shay
Shopify Staff
2818 440 576

This is an accepted solution.

Hi @crystalbk

Thank you for the screenshots showing your current DNS records. I understand you have some concerns about the domain not loading or seeing error messages. While I was able to successfully load the website, it redirected to: https://visionwoodwerx.com, I can see from the screenshot below that you have two A @ records, which will cause issues. You should only have one A record whose host name is "@" and the Shopify IP address in the content field: 23.227.38.65. 

 

Shopify Help Center | Connect a domain manually 

 

Changes to your DNS can take up to 48 hours to to finalize, you can use a third party DNS checker to confirm when the changes finish. I like to use: https://dnschecker.org

 

19-22-43434-5564

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

crystalbk
Tourist
6 0 1

Thanks for the help!