A Shopify risk analyist deleted our 3+ years old store because we designed another one for a client

Genmai
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We believe that a member of Shopify's risk analysis team practiced gross negligence in deleting our store without any warning or conceivable explanation.
 
We are a small handcrafted goods studio with a brick and mortar retail location, 7 staff, business registrations in 2 countries, a decent social media following and 8 years of operational history. For the last 3+ years we have operated a Shopify website without any infractions. During that time we had spent considerable amounts of time, effort and money on 2 paid themes, various custom coding jobs, paid app integrations, blog articles, SEO ranking and content curation for the site.
 
Last month a business associate of ours contracted us to build a Shopify website for her own brand. Upon completion of the design we forwarded the dashboard login credentials to her so that she could sign up for a paid plan. Suddenly the client's website became unavailable. After contacting support we received an email from a Shopify risk analyst who wrote "we believe your (our client's) business presents a level of risk that we will be unable to support with Shopify".
 
We responded to this message with clarifications on the situation and links to our own handcrafted brand site as a sign of faith and to demonstrate that we were already customers with their platform for 3+ years and not some random scam site builders.
 
This was a huge mistake.
 
The reply was "Unfortunately our decision in this matter is final. We will be unable to support your businesses on Shopify." We thought the plural reference was a typo - but to our shock we found that now our own brand website was gone too.
 
All that time, money and effort - completely erased. Further emails elicited similar corporate copy-paste style responses. At least 4 other support staff have been notified - but are unable to resolve the issue.
 
Deleting our client's brand new website as a "security risk" is one thing - but what on Earth did our own site have to do with it? Is this how Shopify treats legitimate businesses that work with them for years without any issue?
Ticket ID: 31376274
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