Abandoned cart emails not sending

[smezstudios]

Hi there my abandoned cart emails dont seem to be sending. they should have sent to about 20 people but only one has been sent. any idea? thanks so much!

[rajweb]

Hey @smezstudios ,

It looks like the abandoned cart email automation is not consistently sending emails as expected, with only one email sent despite the process triggering multiple times. Here are some troubleshooting steps that might help:

1. Check the Conditions: Ensure that the trigger conditions and filters for the abandoned cart workflow are set correctly. Sometimes, specific filters may inadvertently limit the number of customers who qualify for the email.

2. Review Email Sending Limits: Some email platforms have sending limits or restrictions, particularly for automated workflows. Check if there are any limitations on your account that might prevent emails from sending.

3. Examine the Logs: Check if there are any error messages in the logs for the email workflow, which might indicate why emails weren’t sent. Look for specific error messages or blocks for certain recipients.

4. Verify Email Addresses: Confirm that the customer email addresses in the list are valid and not flagged as unsubscribed, bounced, or invalid in your system. Invalid or unsubscribed emails will prevent sending.

5. Check Time Delays in Workflow: If the workflow has any delay settings between triggers and actions, verify they’re not causing unintended pauses. Some abandoned cart workflows include waiting periods that might delay emails until a specific time.

6. Check for Exclusions or Limitations in Workflow: Ensure that the workflow does not have additional steps or rules that limit the emails to one per customer or only to certain segments.

7. Testing and Debugging: Try a test run with a few known email addresses to see if the emails are sent to them successfully. This could help identify if the issue is with the workflow configuration or if it's specific to certain customers.

8. Platform Support: If you’ve reviewed all the steps above and the issue persists, reach out to the support team of your email platform, as they can often provide more insight into the workflow’s backend processes and identify any restrictions.

Let me know if you’d like more specific help with any of these steps or if you can provide additional details on the workflow conditions.

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Best Regard,
Rajat Sharma

[Bundler-Manuel]

Hello @smezstudios have you thoroughly checked through your email settings, email provider, and email templates already? When you’re done with that also try cross check your customer data to ensure everything is in order. 

[jamestea45]

there may be an issue with the automation settings or email deliverability for your abandoned cart emails. Here are a few steps to troubleshoot:

1. Check Automation Settings: Verify that the abandoned cart workflow is fully activated and set to trigger correctly. Double-check your time delay settings, as sometimes emails are delayed rather than immediately sent.

2. Review Email Quota and Limits: Some platforms have daily or hourly send limits that might be affecting delivery.

3. Verify Email Addresses: Make sure the email addresses in your cart system are valid and correctly formatted.

4. Spam/Junk Folder: Remind customers to check their spam folders as some abandoned cart emails can end up there.

hope it will helpful for you, i you have any query then also leave a thread