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Hi - my abandoned cart data keeps breaking. I paid someone to fix it a couple of times and he's suggested maybe I should speak to someone at Shopify. This is very frustrating and I'm unsure why it won't capture people abandoning cart anymore. The person I paid to fix it said he fixed error 'button event script added in theme liquid file and setting in shopify klaviyo app'. Please can someone explain how I can fix this permanently? I did a test abandoned cart earlier and it's not shown up (I am registered for email marketing.) Thank you in advance!!
Hi, @whitedaisyuk
Which app are you using to capture abandoned shopping cart data?
Klaviyo and shopify
Hello re-bumping this as I really need to get this fixed 😞
Hi, @whitedaisyuk. If you'd like Shopify to take a look at this with you please reach out to our support team through the Help Center here. We can't see any account information here over the Shopify Community, but if you contact us through the Help Center we can review this with you in more detail. That being said, we would only have information about Shopify's side of things since Klaviyo is a third party app. It's best to contact their support team about this as well.
Erin | Shopify
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