Abandoned Cart - keeps breaking

whitedaisyuk
New Member
25 0 0

Hi - my abandoned cart data keeps breaking. I paid someone to fix it a couple of times and he's suggested maybe I should speak to someone at Shopify. This is very frustrating and I'm unsure why it won't capture people abandoning cart anymore. The person I paid to fix it said he fixed error 'button event script added in theme liquid file and setting in shopify klaviyo app'. Please can someone explain how I can fix this permanently? I did a test abandoned cart earlier and it's not shown up (I am registered for email marketing.) Thank you in advance!!

Replies 4 (4)

AnneLuo
Shopify Partner
636 127 129

Hi, @whitedaisyuk 

Which app are you using to capture abandoned shopping cart data?

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whitedaisyuk
New Member
25 0 0

Klaviyo and shopify

whitedaisyuk
New Member
25 0 0

Hello re-bumping this as I really need to get this fixed 😞

Erin
Shopify Staff
1036 134 166

Hi, @whitedaisyuk. If you'd like Shopify to take a look at this with you please reach out to our support team through the Help Center here. We can't see any account information here over the Shopify Community, but if you contact us through the Help Center we can review this with you in more detail. That being said, we would only have information about Shopify's side of things since Klaviyo is a third party app. It's best to contact their support team about this as well.

Erin | Shopify 
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