Re: Accept Facebook’s terms and conditions to create audiences

Accept Facebook’s terms and conditions to create audiences

abdedd
Visitor
1 0 6

Hi,

At Set up Facebook Marketing

I get an error on connecting with my Ad account

 

This error :
Accept Facebook’s terms and conditions to create audiences

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Replies 18 (18)

SukanyaG
Visitor
1 0 1

Yes, same with me. Could not solve the problem till now. Let me know if you find anything.

Greg80
Visitor
2 0 3

Has anyone been able to resolve this?

I have another store and did not have this issue. I am now getting it with a news store even though I have accepted all the ToS from FB.

vjsairanen1
Visitor
1 0 1

This is a server problem. If you are using google chrome, change to safari and it will resolve itself. 

Greg80
Visitor
2 0 3

Thanks, I used Edge and the correct options appeared.

LivelyTzzz
Visitor
2 0 2

Has anyone figured out how to correct this issue?

 

tiltrightgear
Visitor
1 0 1

Use Microsoft Edge for this procedure instead of Chrome or Firefox. It is the only browser I found that opens up the necessary windows to complete the task. 

LivelyTzzz
Visitor
2 0 2
I've tried that and it's not working

HHBaguioCity
Tourist
3 0 1

pls follow the instructions given above.  It worked for me. I used IE

Thanks to all!

nwero
Visitor
1 0 0

Hi everybody,

With Edge, it works perfectly for me.

Thanks for the help

travisromine
Shopify Partner
13 0 2

Same it's still not working and Shopify Plus support doesn't respond to this. They don't want to hear about it. 

Akul_M
Visitor
1 0 0

Thanx it worked for me

Calligraphart
Visitor
1 0 0

How to solve on Mac OS - NO Edge browser.
https://calligraphartstudio.com/

BFLtraders
Visitor
2 0 0

Hi, Just solved this problem by removing the Facebook from sales channel and adding it again, and doing the whole process. So it worked for me. 

simportjewller
Visitor
1 0 0

@Accept Facebook’s terms and conditions to create audiences NOT OPEN

kobusburger
Visitor
2 0 0

Hi, I am struggling with the exact same thing. Can someone please help and explain why this happens, I have tried using Edge and other browsers as well, but still nothing ? 

Please Help.

Dimitri11
Visitor
1 0 0

When you are connecting the ad account. There comes window, where is out link to terms. So press on it and then you need to accept it on new opened window. The acceptation is located in top left corner. It is small blue button. 

Tamanaar
Visitor
1 0 0

Hi,

With Edge, it works perfectly for me.

 

Thanks

imyashw
Visitor
1 0 0

Hi,

I had the same issue and as suggested by others, use Edge browser. That worked for me.