New Shopify Certification now available: Liquid Storefronts for Theme Developers

Accepting credit card payments

1 0 0

I cannot accept credit card payments through shopify. It says I don't qualify to receive credit card payments and I will be notified when I qualify. Why am I getting this message? Why don't I qualify?

Reply 1 (1)
Shopify Staff
Shopify Staff
1531 218 189

Hi @Tcrum1,


Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, have you received any correspondence from our support team regarding this? 


When it comes to account specific inquiries like this, I'd encourage you to connect with us directly. This will allow our support team to investigate further as we wouldn't have access to any account details through the Community. They will also be able to provide clarification on how you can proceed. 


The connect with us, you can: 


  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.


Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog