Access to Shopify VAT invoices in respect of payments made to Shopify.

[Mikexx]

I am talking about carriage costs etc that are subject to VAT. The payments have been made from our bank account and I need to account the VAT elements for the past quarter.

I am technically a "Staff member" and have been given full access to everything the "Store owner" can give access to.

I have had two diametrically opposite discussions with painful[1] customer service chats that I can have access, and another saying I can't have access.

All I require is these VAT invoices, and I have hit a brick wall.

Is there any way I can progress this matter?

[1] where even trivial customer service messages are made with a wait period of at least 4 - 5 minutes. How many conversations are these people having any any given time?

[Mikexx]

Many thanks for the quick reply.

1. I have been given all permissions that can be given by the "store's account owner".

2. If I go to Settings -> Billing I can't see any reference to VAT on this page. I can't find "Financial Reports"?

3. I have reached out twice and have been very clear over what I need. I gave the account details and I was logged into the help centre.

4.  I've searched but all roads for VAT contact and phone numbers lead back to "Contact Support". Any help on how to contact the VAT support team would be most welcome.

The last customer representative said, "Unfortunately, only the store's account owner can view the Finance overview. To view payouts, staff must have the permission to Manage settings and View Shopify Payments payouts, but they will not have access to the full Finance section".

[Mikexx]

No, merely the director of the company that runs the store.