Accessing old sales data from a closed - inactive store

Accessing old sales data from a closed - inactive store

Cashma
Visitor
1 0 0

Hi, I closed the store about 45 days ago. But it turns out for accounting reasons I need to access the sales data from last year. Can I still access this or do I need to reactivate the account? Any feedback or suggestions would be greatly appreciated. Thanks

Replies 4 (4)

Imogen
Shopify Staff (Retired)
2045 227 397

Hey there, @Cashma! Thanks so much for bringing your question to the Shopify Community today! 

 

Typically, when it comes to accessing information that is within a closed store, activating a plan to login that store to get that information is the correct step. 

 

However, I often recommend to folks in this situation to reach out to our Live Support team and make the person you're connecting with aware of your request. Our Team may be able to help you get this information using an alternative method to paying for a plan to simply login. You can reach out to the team using this link: https://bit.ly/3c5icUc

 

Hopefully the above information helps you out! If you have any additional questions, just following up with me here and let me know! 

Imogen | Social Care @ Shopify 
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Asterixreps
Visitor
1 0 0

Hi, I need to see my last order details and I can’t because it’s inactive, I need help getting just the details because I have to ship the order 

Imogen
Shopify Staff (Retired)
2045 227 397

Hi there, @Asterixreps. Thanks for following up on this thread here.

 

We're unable to authenticate users here in the Shopify Community, so you'll need to reach out to our Authenticated Support Team via our Help Portal to access your store information, and to get this order info. You can use this link to do so.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ABC2020
Tourist
4 1 4

The link takes me to the support page which sadly I can't penetrate to get help. I'm a bookkeeper for a company that closed on 8/31 and need to access sales tax reports for 2023. I can log in but the closed companies are not visible.