Accidentally payed twice for the same bill

Amyyyy
Visitor
1 0 0

Hey I was traying to pay for may first mint plan and it was rejected few times but then after I fixed the problem and the bill was automatically taken on 13 /5. But I have already tried a second time befor I received the notice about the already accepted bill. So now I have payed twice for the same bill. I’m wondering about refund. Can the money be retracted? If yes, what to do and how.  Thanks 

Reply 1 (1)

Greta
Shopify Staff
1138 121 146

Hi, @Amyyyy!

 

Are you referring to a Shopify bill? If so, you can contact our live support via the Help Center so we can review the payments on our end. 

 

If you're referring to another bill, please let me know. Cheers! 

Greta | Shopify 
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