Account deactivation and remove my payment details permanently

bombazaar1
Visitor
2 0 0

Hi Team Shopify,

 

Please note that this account was created by mistake with previous email address which was needed to be changed on other account, but unfortunately this account was created by mistake with it.  In the meantime I deactivated this account but after deactivating I couldn't change the email address. In order to remove the email address I updated the payment details on this account and I was charged for 1$, since I meant that this is mandatory step. Could you please remove this account and the payment details from it permanently as it is not in use, so there are no other charges in the future.

Replies 3 (3)

Olivia
Shopify Staff
1698 146 305

Hi, @bombazaar1!

 

Thank you so much for reaching out and sharing your situation with us.

 

I'd be more than glad to guide you in the right direction with this. To clarify, our Public Support team is unable to access your account or make closures on your behalf. Due to authentication reasons, I'm not even able to check the account at all, but you can close the store on your end.

 

Sooner than later, please log in to the account you accidentally created and head to Settings > Plan > Deactivate Store. This will ensure all future charges are ceased and prevent billing from re-occurring. 

 

To remove any personal data associated with the account, you must connect with our Support Team directly through the Help Center. They can certainly initiate and act on that request for you, along with confirm the store has been closed. 

 

Please let me know if you have further questions,

Olivia | Social Care @ Shopify 
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bombazaar1
Visitor
2 0 0
Hi Olivia,

Does this mean that the store is deactivated?

[image: image.png]

Since while I was trying to change email, i thought that i
should reactivate the account and I have chosen basic plan and paid 1$ to
reactivate my account and then to change the email address.

[image: image.png]

I have chosen basic plan and updated my payment details, but the nothing
changed and the account still looks inactive.

[image: image.png]

[image: image.png]

This is just to be sure that the account is really deactivated, since I can
not see on-going bills.

[image: image.png]

Olivia
Shopify Staff
1698 146 305

Thank you so much for following up with me, @bombazaar1!

 

Unfortunately I don't see any images attached to your reply. To make sure nothing is missed, I welcome you to connect with our Support team directly so we can cross-reference the back-end to ensure the correct account is open and any extra ones are deactivated.


We look forward to supporting you,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog