Solved

ACCOUNT DISABLED FOR THE 3RD TIME

Vivella
Visitor
3 0 0

Hello ! 

 

The past 3 weeks I am noticing that every store I run gets disabled the day after. No one from the support team ever explains me why this happens. I have read the terms and I don't violate any. It really is a big deal as not only I pay for apps and everything but also for paid advertising etc. How can I at least know if I am doing something wrong? 

Accepted Solution (1)
Imogen
Shopify Staff
1548 187 276

This is an accepted solution.

Hi there, @Vivella. Thank you for taking the time to reach out to the Shopify Community today regarding these situations with your online stores. My name is Imogen. It's good to meet you.

 

To set some expectations for you, we're unable to authenticate users here in the Shopify Community, so I'm unable to access any of your account information, account details, or any ongoing support tickets that you may have with our Team.

 

Typically when folks are made aware of decisions made about their stores from our Internal Teams, they receive an email with some information. Did you receive such an email? If so, it would be best that you reply to the email you received directly with any questions you have regarding the decision. It would also be a good idea to ask them for information regarding how you can prevent this from happening in the future, as the folks on the other end of that email are the folks best equipped to assist you.

Imogen | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Beckeralfred
Shopify Partner
1 0 0

Opss. So sorry to hear that. But what kind of products are you selling ? Hope they are not against the platform 

Vivella
Visitor
3 0 0

No they were just sticker nail tips..can't see how that is against the platform

 

Imogen
Shopify Staff
1548 187 276

This is an accepted solution.

Hi there, @Vivella. Thank you for taking the time to reach out to the Shopify Community today regarding these situations with your online stores. My name is Imogen. It's good to meet you.

 

To set some expectations for you, we're unable to authenticate users here in the Shopify Community, so I'm unable to access any of your account information, account details, or any ongoing support tickets that you may have with our Team.

 

Typically when folks are made aware of decisions made about their stores from our Internal Teams, they receive an email with some information. Did you receive such an email? If so, it would be best that you reply to the email you received directly with any questions you have regarding the decision. It would also be a good idea to ask them for information regarding how you can prevent this from happening in the future, as the folks on the other end of that email are the folks best equipped to assist you.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Vivella
Visitor
3 0 0
I understan that the problem is that no one took the time to reply to my
email even though I sent all the needed info plenty of times..
Blair
Shopify Staff
1855 253 223

Hi @Vivella,

 

If you have followed up with us but didn't receive a response, you can connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account details here through the Community. They will be able to ensure that it's actively being reviewed and advise on how to proceed.

 

Please let me know if you have any other questions. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog