Account Frozen HELP

[MPmex]

shopify frozen our account without a reason. mundoprints.com.mx or mundoprints.com

[Ollie]

Hey @MPmex.
 
Thanks for reaching out. 
 
If you are experiencing issues with accessing your online store, you will need to reach out to our live support to have a further look into the situation. Since I cannot authenticate you over the Community forums due tot eh sensitive information that needs to be shared, I am unable to view the specifics. In this case, you can get in touch with our live support by attempting to login to your online store using the Contact Us page. This will allow us to securely verify you as a store owner.
 
Once you successfully login - you will be directed to our Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.