Any help on this topic would be greatly appreciated. My website was hacked a few days ago and the person was able to change my bank account information. One of my payouts successfully went to their bank account. I did everything in my abilities to have my shop protected with 2 step verification. Shopify is not taking any responsibility and won't reimburse me for my losses which goes beyond the payout such as advertising fees, cost of goods and time. Does anyone have any suggestions on how to get my payout from Shopify? Or been in this similar situation. I am a small business and this would greatly be appreciated.
I lost 297,000. I am totally lost. So busy trying so hard and working so hard and not paying attention. Small business that got bigger problem. not enough staff to do it all. did you ever have any results from shopify??
marilyn Blue Sky Clothing Co
Hi Marilyn. I am so so so sorry this has happened to you, too! There are hundreds of us (merchants) that this has happened to. I’m going to go ahead and tell you now that Shopify is not going to help you. You need to log every account out of your account and change ALL passwords. Shopify, email, etc. everything. And make sure you enable two-factor authentication. I also opened a cyber theft insurance policy with a third party insurance company to protect from cyber theft. I am so paranoid about my account that I check who is logged in, where they are logged in, and I change my password every 30 days. Sometimes more often than that! I also check my payouts every few days to see where they are going. Shopify is worthless when it comes to standing behind their merchants.
We are USA based. Reach out to local media. In doing this, be prepared for Shopify to delete your website in the meantime. I’ve heard they will disable your website and deny use to you at that point if you try anything to make them pay morally or monetarily.
Hi katie, I have just had the same thing happen to me. 297,000 was sent to the wrong bank account. so far shopify emails me about getting better security but does not answer any question at all. I told them I wanted to talk on the phone and they said they would get back to me. days have gone by and in the meantime they locked my account and sent another payment to the cyber crime people. I am sick.....did you ever have any good results?? Marilyn Blue Sky Clothing co
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