Account inactive

New Member
1 0 0

I wanted to know why Shopify inactivate account?

What's the criteria my account does not inactivate?

How can i activate my store account which has been inactive?

Replies 2 (2)
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 196 464

Hey there, @Aakrutivintage 


Bo here from Shopify Support! 


It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Retired Staff Member

New Member
1 0 1

How do I reactivate my store? I logged in but can't get a support message to shopify. It keeps coming back to discussions and community. I want to speak with someone.