Why was my account deactivated and how can I reactivate it?

[Colors-cart]

Hello

Which policy i violation please send me

Because i work with Shopify last 4-5 year in my other accounts

And me not do any type of voilant

If you see any voilant in my account so send me which i do

And next time i not do that so please review my account and please active my account again

Because my all business depends on Shopify

Thanks

[Greta]

Hi, @Colors-cart.

I'm sorry to hear that your Shopify store has become inactive. I recommend reading over our FAQ page regarding store closures. One of the possible reasons that your store is inaccessible is the following: 

• Selling a restricted product - Shopify Acceptable Use Policy. 

• Possible violation of the Shopify Terms and conditions.

• Your Credit Card may have expired.

If your store was closed by our team, you should have received an email providing the reason. If you don't see the email in your inbox, I recommend checking your spam and promotions folders. 

If you're still unable to locate the email, you will need to get in touch with our live Support team. I'm unable to provide account-specific support through the Community Forums, however if you reach out through the Help Center, we'll be able to take a look at your account and see why it is inactive. 

I hope this information helps. Please let me know if you have any more questions!