Account is terminated and can't submit the dispute form

[Kellytran2395]

Hi, 

My account has been terminated by Shopify saying that I've violated one of the policy with no further explanation. I've tried to submit the dispute form however got Application Error. I contacted the Shopify Support but they couldn't help much. 

Any help and advice are appreciated otherwise all of works are gone. 

[ogabrielnascr]

I'm having the same problem. Did you find a solution?

[Kellytran2395]

Hi,

Yes you will have to convert all the documents to JPG in order to submit
the form.