Account randomly charged for yearly

Account randomly charged for yearly

Jake4903
Visitor
1 0 0

When I was paying monthly for my store my card got randomly charged about 250 dollars for yearly which I never signed up for. Also when i checked my billing for my store the charge wasn't there. I have now since deactivated my store to cancel the billing cycle. Any knowledge on this situation would be greatly appreciated. 

Reply 1 (1)

Ollie
Shopify Staff
2487 457 415

Hey @Jake4903.

 

Thanks for reaching out and bringing this to our attention. 

 

Since we are unable to authenticate you over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics. You will need to speak directly with our live support to have a further look into the charge you have received by navigating to the Help Center

 

Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let us know if you have any questions. 

 

 

Ollie | Social Care @ Shopify 
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