Account recovery

faridelkabous19
Visitor
1 0 0

Hello my account is suspended due to not paying some dues, i would like to settle the amount but i cant access to my account as i lost my recovery code. email faridelkabous@gmail.com

Reply 1 (1)

Ollie
Shopify Staff
2188 449 386

Hey @faridelkabous19.
 
Thanks for reaching out. 
 
In order for us to assist further with recovering the store, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that is required to be shared, I am unable to assist with the specifics. In this case, you can get in direct contact with our live support by navigating to this URL and completing the form here
 
Once you complete the form, you should see the options to speak directly with a Support Advisor about recovering your account. 

Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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